Jetplanner, FD Pro, Charts – down

By Mark Zee


Hi members,

As those of you immediately affected by this will already be well aware of, the majority of Jeppesen planning products are not working at the moment.


  • is down
  • is down
  • Jetplanner (standalone) is not working
  • Chart viewer products are not working (eg. Elink portal, and Icharts)
  • FliteDeck Pro is not working
  • Foreflight (now a Boeing company) is working but their Notam feed is not.

There is a note on the “outage” on the Jeppesen website, but reports from members here indicate that phone support is not available, and information is scarce.



However, it does appear that Jeppesen is dealing with a ransomware attack, meaning they have a choice of paying a ransom to restore service, or find an alternate way of providing service. Much as the impact of the outage will weigh heavy on some operators, our thoughts are with Jeppesen – not a nice situation to be in at all.

Given the situation it seems lilkely that the outage may continue for some time yet.

We will post any updates here and in the #flightops channel on OPSGROUP Slack.

If you have any information, please share with the OPSGROUP Team.





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Mark Zee

Mark Zee

Founder of OPSGROUP, and a former airline pilot, ATCO and flight dispatcher. Based in Christchurch, New Zealand. Email me at

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