It’s a concern: instead of sending your Nav Fees payment to Eurocontrol, you’ve actually sent it to a suburb of Lagos. And you’re not going to get it back.

We’ve seen an increasing variety of bogus emails, that at first glance look like they are from Eurocontrol – but aren’t. Here’s a good example from this week:


You’d be forgiven for glancing over it and responding to request the details of ‘their’ new bank account. And that’s where the problem begins – you’ll get a new bank account, only it won’t direct your money to Brussels.

IATA has the same issue:


Fortunately, most of these emails are poorly written, and easy enough to identify as bogus – but that’s only if you are on your guard. The best solution is to simply be aware of the risk:


  1. Look at the sender address: real emails come from Fake ones look similar, but might be something like
  2. Most of the emails ask for a copy of an invoice or payment – be suspicious when you read that.
  3. Be especially alert when the email mentions a change in bank account. Eurocontrol has no plans to change bank accounts any time soon.
  4. Best advice: write to the real address: and ask for confirmation of any message, or call the Route Charges office on +32 2729 3838.
  5. The most secure way to handle Eurocontrol charges and payments is through their CEFA portal.



  1. Most recent fake addresses:,
  2. Contact the real address:


Declan Selleck

Declan Selleck

Declan is a Flight Service Specialist with Flight Service Bureau.

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