We have previously reported on TNCF/Curacao FIR denying airspace entry if you haven’t prepaid your navigation fees.

Since then, more of our members have reported that the Dutch Caribbean – Air Navigation Service Provider (DC-ANSP) have been charging navigation fees for flights filed but not operated. If there was a mistake on the flightplan or a new one needed to be filed the DC-ANSP has charged the fees for both and refused to issue refunds. To make matters worse, it’s been reported that they are charging $50 to review the matter! Poor form!

From 1 Jan 2018, DC-ANSP switched billing systems – from direct payment to IATA to a new online system provided for by IDS. It’s pretty high tech and fancy. Maybe too fancy if they are charging for flights that didn’t happen….

High tech new billing system!

DC-ANSP’s motto is “We guide you home safely!” – maybe they should add …. “but only when you prepay.

Have you had a similar experience? Let us know!

Dean Constantinidis

Dean Constantinidis

The challenge to solve complex operational challenges, ones that can have a big impact if they can be fixed right, drives me. I have tertiary qualifications in business and law but more importantly I can find the best espresso coffee within a 2 mile radius inside of 90 seconds! I align myself with organizations tackling the big challenges - ones that ask ‘why not’. I’m an engaged contributor and a happy, hardworking optimist on the never ending journey of learning.

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